Business and Operations Consulting

Process and Operations Improvement
With Upland, a process improvement project begins with developing and documenting the business vision, strategies, objectives and potential roadblocks to success. We offer the following services:

• Business Process Modeling and Documentation
• Workflow Definition and Documentation
• Process Quality Analysis using Six Sigma or CMM techniques
• Annual Operations Planning and Strategic Business Planning

Performance Management and Measurement
  Performance metrics provide a method to translate business strategy into action   throughout the organization. Upland will work with your staff to develop   performance   measurement services that   include:

   • Rapid deployment of Balanced Scorecard systems
   • E-Dashboards for each business manager
   • Best-Practice identification and reporting

Business Continuity Planning and Testing
  Upland has developed a proactive, risk-based approach to identify and mitigate   disruption risks and provide for change control and timely business process   continuity. Our service includes:

    • Business Impact Analysis
    • Risk Assessment and Mitigation Services
    • Risk Management and Training
    • Risk Monitoring
    • Disaster Recovery Strategy Development and Testing

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Information Technology Consulting

Project Management Services
  We provide Project Managers who have a proven track record of successful   enterprise-wide project management and implementations in your industry and   technologies. Our Project Managers are PMI-certified and excel at managing scope,   budget, leadership and project communications. Our service includes:

    • Program/Project Management
    • Project Management Mentoring and Training
    • Project Rescue

Technology Staffing Services
  Our Clients come to us to find immediate technical experience and expertise to add   value to current IT and business projects. Our project professionals have 10 to 20+   years of senior leadership experience and expertly deliver the following services:

   • Business Analysis and Process Engineering
   • Request for Proposal or Information Leadership and Management (RFP/RFI)
   • Application Development and Systems Integration
   • Application Architecture Design and Implementation
   • Network and Database Design, Modeling and Conversion
   • Quality Assurance and Software Testing
   • Document Management System Support; incl.
      • Open Text Certification
      • Workflow definition
      • Indexing
   • Software Architecture Support, incl.
      • Service Oriented Architecture
      • IBM MQ Series
   • Data Management incl.
      • Tools for performance improvement & tuning
      • Database Administration
      • Oracle Resources

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Information Technology (IT) Planning

   This includes the following for which we have proven templates and methodology that    are easy to adapt:

    • Business Systems requirements definition
    • System selection
    • Strategic Planning
    • Assessment and road-map
    • IT "Best Practices"
    • IT Valuation
    • Software development productivity measurement

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IT Applications Development

   Upland provides and supports the following

    • GIS compliant software for the delivery of CMMS products.
    • GIS compliant software solutions for warehouse management.
    • Migration of manuals to electronic environment (i.e. e-manuals).
    • Solutions and data-warehouses to ensure e-manuals are scalable, intelligent and      interactive. Manuals may be operations, maintenance and training manuals.
    • System Integration Management.
    • Information Access Interfaces.
    • Multimedia information systems management (Internet/Intranet).
    • Highly experienced resources for CMMS, GIS, SAP, JD Edwards and other ERP     applications.

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Technical Quality Assurance Consulting

   Upland provides assistance with review of all IT infrastructure projects for technical    soundness, project timing, budget, and compliance to international standards.    Infrastructure projects include:

    • Telecoms Projects (Microwaves, Fiber transmission networks, Data Communications       & Telephone Exchanges).
    • IT components of smart fields including interface between process control domains       and the office domain.
  • Power Systems.
    • Server infrastructure projects including storage (Netapps), Linux clusters and         Windows.
    • Network Management System projects
  • Maintenance contracts to support the IT infrastructure.

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Asset Management Optimization Solution

   Upland approach provides and supports the following:

    • Resource allocation and optimization based on actual availability of resources.
    • Project alternative selection and project mix optimization
    • Life-cycle cost and end-of-life planning with maintain/repair/replace evaluation
    • Financial and risk performance identification, optimization, and measurement
    • Planning strategy optimization.

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Optimal Planning & Resource Allocation

   Upland approach enables the following:

    • Work management and daily work planning.
    • Optimal task scheduling and resource allocation.
    • Individual employee work assignment.
    • Work efficiency tracking.
    • Emergency handling.
    • Reduction of work order backlog.
    • Detection of critical resources and impact of hiring additional resource or       outsourcing.
    • Budget planning
    • Performing "what-if" and unique optimization analysis.

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I & E Applications

Upland provides and supports the following:

• SCADA Systems
• GIS Systems
• Asset Tracking
• Pipeline Monitoring Systems (Leakage detection + protection)
  • Enterprise Application Integration – ERP (e.g. SAP), GIS and SCADA using IBM MQ     Series
  • Control Systems for Natural Gas Transportation & Distribution Systems
  • Data Preparation and Mining
  • Operations Modeling and Simulation
  • Intelligent Optimization

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	At Upland integrity is not just a catch phrase, it is built into our model. Many competitors also provide non-management services which can create a conflict of interest that improves their project margins and increases your costs. Because we only provide management services, we take this conflict of interest out of the equation. Business and Operations Consulting Information Technology Consulting Information Technology (IT) Planning IT Applications Development Technical Quality Assurance Consulting Asset Management Optimization Solution Optimal Planning & Resource Allocation I & E Applications